Returns And Exchange Policy
Comoft believes in Quick and Easy returns, and wants to make this process as easy as possible for you.
Our policy lasts 30 days. If 30 days have gone by since the delivery to you, unfortunately we can’t guarantee you a refund or exchange.
To return or exchange your product, please contact email@example.com, we will reply your email whin 24hours.
REFUNDS (IF APPLICABLE)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
EXCHANGES (IF APPLICABLE)
We only replace items within 30 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
PRODUCT ARRIVED DEFECTIVE OR DAMAGED?
We're sorry to hear that your Comoft product arrived in less than perfect condition. We'd like to resolve this issue right away with the help of our Customer Support Team and Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your Comoft product.
To report your issue, please reach out to our Customer Support team by emailing email@example.com with your order number. We may need you to make a short video, or take some pictures of the defects of the product and send them to firstname.lastname@example.org. After a preliminary analysis of the video or pictures, we will send you a brand new replacement right away if it is confirmed to be defective on its arrival. If we determine that you have misrepresented Comoft product’s condition and that product is not defective, we will send you the right instructions and help you to use the product correctly.
HOW LONG WILL A REFUND TAKE?
We work as rapidly as possible to issue refunds, however, due to the multiple steps included in a return, this process typically takes 1 to 2 weeks. Returns are refunded to the original payment method used during purchase.
If at any time you have questions, please contact us at email@example.com.
Here are some further suggestions and important reminders:
- Keep all packaging materials and shipping instructions, which may be necessary to process your return request;
- After returning the product, please send us the tracking number and a copy of the shipping receipt; if we cannot receive this information, we must wait until the product arrives in our warehouse before processing.
- The refund will be arranged according to the same payment method you used when placing the order. All intermediary fees and bank fees will be borne by the client;
- If the package is found to be damaged or opened, you can refuse to sign for the package. Accepting broken or damaged packages may affect your return requirements;
- After receiving the defective item, we can arrange a refund or replacement of the product;
- Please put a note in the return package, including the following details (this will speed up your return request):
- If you refuse to deliver the package due to import duties or taxes, you are fully responsible for all costs of returning the item to us.